Shipping policy

Shipping Policy

At The Timeless Trading Co., Many of our treasures are sent directly from their source — lovingly packed by our trusted partners. While packaging may vary, each parcel carries the soul of its story.

Processing Times

Orders are typically prepared and dispatched within 3 working business days. During seasonal peaks or promotional events, a short delay may occur; however, rest assured that we treat every order as a priority.

Delivery Estimates

For most items fulfilled directly by us or our partners, we offer:

Standard Delivery: £5.95

Free Shipping: on orders over £60

Delivery typically takes 3–5 working days within the UK.

 

Furniture & Artisan Partner Items

Select furniture and larger pieces may be made to order or restocked seasonally.

If out of stock, delivery may take up to 12 weeks. This will be clearly noted on the product page.

These items are worth the wait — crafted with care and delivered with intention.

 

Collective Partners

Items sourced through Collective are shipped directly from our artisan partners.

These partners set their own shipping rates, which are displayed at checkout.

Delivery times and costs may vary depending on the supplier.

 

Split Shipments

If your order includes a mix of standard and Collective items, they may arrive in separate parcels with different delivery timelines.

Tracking & Notifications

Once your order ships, you will receive a confirmation email with tracking details. If you don’t see it, kindly check your spam folder or reach out — we are always happy to help.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for details.

Questions or Concerns?

If your parcel feels delayed or you have any questions, please contact us at: hello@thetimelesstradingco.com

We are here to ensure your experience is smooth, soulful, and satisfying.